FRONT LINE TRAINING CENTER • STUDENT INFORMATION
STUDENT
POLICIES &
INFORMATION
At Front Line Training Center, we are committed to providing professional training in a safe, respectful and organized learning environment.
Please review our refund, attendance and complaint policies before enrolling in a training program. These policies explain important student responsibilities and school procedures.
COURSE CANCELLATIONS
REFUND POLICY
Students who cancel before instruction begins may qualify for a full refund under the applicable course policy. Please review the specific conditions below.
COURSE-SPECIFIC POLICY
16-HOUR COURSES
Students canceling a 16-hour course before instruction begins are eligible for a full refund.
COURSE-SPECIFIC POLICY
47-HOUR FIREARMS TRAINING COURSE
A full refund is available when cancellation takes place before instruction begins.
Once firearms handling, safety, proficiency or qualification instruction has begun, the course payment is non-refundable.
DEPOSIT POLICY
NYS CONCEALED CARRY COURSE
Deposits paid toward the NYS Concealed Carry Course are not refundable when a student cancels.
Students may reschedule their class dates without an additional rescheduling charge.
The NYS Concealed Carry Course has its own deposit policy. The general pre-instruction refund provisions do not make concealed carry deposits refundable. Please contact our team if you need to arrange another class date.
REFUND PROCESSING
REFUND PROCEDURE
Our refund procedure explains how remaining eligible funds are handled when a student cancels, withdraws or is discontinued.
PROVIDE WRITTEN NOTICE
Notify Front Line Training Center in writing regarding your cancellation, withdrawal or discontinuation.
ELIGIBLE FUNDS ARE DETERMINED
Any payments exceeding the amount owed by the student are refundable in accordance with the applicable course policy.
REFUND PROCESSING
Eligible excess funds are refunded within thirty (30) days after the school receives written notice.
AVAILABLE REFUND OPTIONS
- Eligible refunds may be issued by check or credit card.
- Students may choose to apply eligible refund funds toward future training.
- If an expected refund has not been received within the 30-day period, contact our team.
STUDENT RESPONSIBILITIES
ATTENDANCE POLICY
Student participation and attendance are essential to completing required training hours and meeting course standards.
ATTENDANCE IS REQUIRED
All Front Line Training Center courses require full attendance.
Students are expected to attend the required instructional hours for their enrolled training program.
If an unexpected situation prevents you from attending, contact the school by phone or email before the absence, or as soon as reasonably possible afterward.
MAKEUP TRAINING
Students may be allowed to complete missed instructional hours during the next available course.
NO-CALL / NO-SHOW
Students who do not notify the school and fail to attend may be excluded from makeup opportunities. They may appeal to the School Director.
INDIVIDUAL REVIEW
Approval of makeup training is determined individually based on the circumstances of each request.
Please call (631) 648-9229 or email info@frontlinetc.com before your scheduled class, or as soon as possible following an unexpected absence.
PROFESSIONAL TRAINING ENVIRONMENT
SCHOOL RULES & STANDARDS
Front Line Training Center maintains standards intended to support student safety, responsible conduct, and compliance with applicable training regulations.
ADMISSION DECISIONS
Front Line Training Center retains the right to decline an application for admission.
STUDENT DISCONTINUATION
The school may discontinue a student's participation for safety issues, attendance problems, misconduct, violations of school rules, or noncompliance with NYS Division of Criminal Justice Services regulations.
STUDENT FEEDBACK & CONCERNS
COMPLAINT POLICY
We are committed to addressing student concerns professionally and fairly.
WE TAKE STUDENT CONCERNS SERIOUSLY.
All complaints submitted to Front Line Training Center are reviewed by the School Director.
We make reasonable efforts to resolve concerns fairly, professionally, and equitably.
Students with questions or concerns regarding training, instruction, school procedures, or their experience may contact our office.
FRONT LINE TRAINING CENTER
HAVE QUESTIONS ABOUT OUR POLICIES?
We're here to help. If you have questions about refunds, attendance, class rescheduling, or school procedures, please contact our team.